Frequently Asked Questions

How do I log into my account?

1 - Go to http://members.everify.com/login.php.
2 - Locate the "Account Login" box.
3 - Enter your username (email address) and password.

If you require further assistance logging into our members area please click here for further help.

How can I find my receipt number?

First you will need to login to our members area: http://members.eVerify.com. Inside you will see a menu on the left called "Account Profile". Below you will find your Order Number, which is the same as your receipt number.

How can I retrieve my password?

If you forgot or lost your password please visit http://members.everify.com/login.php and click on the link that says “Forgot Password?”. Once you have entered the matching email address, your password will be emailed to you. Please be sure to check your spam and bulk folders if you do not receive your password immediately.

If you require further assistance logging into our members area please click here for further help.

How do I change my password?

First you will need to login to our members area: http://members.everify.com. Inside you will see a menu on the left called "Account Profile". Below you will find a link to change your password.

What type of information will I be able to access?

eVerify offers the following searches: Basic Arrest/Warrant Search, Basic Background Check, Preliminary State Criminal Records Search, Basic Sex Offender Search, People Search by Name, People Search by Address, Reverse Landline Phone search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, and Business Name Search.

To learn more about data availability please click here.

What can't I do with this data?

You may not use eVerify for any unlawful purpose. Examples of unlawful purposes include, but are not limited to: stalking or harassing any individual; requesting information under false pretenses; determining the credit worthiness or eligibility of any individual; employment screening; licensing eligibility and any other purpose covered by the Fair Credit Reporting Act

Can your data be used for employment checks?

eVerify is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports", as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

What do I do if my search resulted in outdated or incorrect information?

everify.com is a provider of information, gathered from publicly available data. everify.com does not create, verify, or guarantee the accuracy of such data; rather, everify.com receives its information from various sources, including Internet sites. It is not necessarily affiliated with or endorsed by these sources, or compensated by them. All materials and information available through Our Services are provided "as is" and "as available", and without warranties of any kind, express or implied. We do not warrant that the information is always accurate, complete or current; that access to it will be available all the time, from every place, or that errors will be corrected. everify.com disclaims any responsibility and any warranties for sales, purchases, financing or other types of transactions involving products and services on which Our Services provide information. Your use of Our Services is solely at your own risk.

What categories and reports are available to search?

eVerify offers the following searches: Basic Arrest/Warrant Search, Basic Background Check, Preliminary State Criminal Records Search, Basic Sex Offender Search, People Search by Name, People Search by Address, Reverse Landline Phone search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, and Business Name Search.

To learn more about data availability please click here

In which US states can I search criminal records?

Some states do not permit access to certain types of criminal records, or restrict the types of information that may be retrieved by a criminal search. As a result, not all searches will return reports or records. Please refer to our Coverage Area page for a state by state guide to available records.

Do you mail hard copies of my report?

No. All search results are displayed electronically after which you can either print or download the reports.

Do you provide birth certificates?

No. everify.com does not provide, sell or issue birth certificates. Our Birth Records search may include the following information: Full Name, Birth City, Birth State and Full Date of Birth.

Do you provide marriage certificates?

everify.com does not provide/send/issue Marriage Certificates. Our Marriage Records search may include the following information: Bride's Name and Age, Groom's Name and Age, Marriage Date, County & State of Filing and Filing Number.

Do you provide death certificates?

everify.com does not provide/send/issue Death Certificates. Our Death Records search may include the following information: Full Name, Date of Birth, Date of Death and City and Sate of Death.

Do you provide divorce decrees?

everify.com does not provide/send/issue Divorce Decrees. Our Divorce Records search results may include the following information: Respondent's Name, Petitioner's Name, Date of Filing, State of Filing and Filing Number.

What does my everify.com membership include?

After your initial purchase, you will receive a trial to eVerify’s public records searches. To cancel your subscription and your first recurring charge, contact eVerify within the trial period by clicking here.

Following the trial period, your subscription fees will be billed to the credit or debit card provided as part of your Payment Information on a recurring monthly basis. In return, you will receive a monthly subscription to the following searches: Basic Arrest/Warrant Search, Basic Background Check, Preliminary State Criminal Records Search, Basic Sex Offender Search, People Search by Name, People Search by Address, Reverse Landline Phone search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, and Business Name Search. Please note that the available searches may change without notice.

How do I use your service?

STEP 1: Go to http://members.everify.com/login.php and enter your username and password in the required fields.

STEP 2: Once you are logged in please take some time to familiarize yourself with the member's area. Our searches are located in the top bar of tabs.

STEP 3: Select the search you would like to start with.

STEP 4: Fill in the required information. Please do not write more than two words in each search box. When you are finished, click the "Search" button.

STEP 5: View the results by clicking the access links or following the instructions on the page. Your search results should appear within a few short seconds after search completion.

If your search yields no results please go back and try removing some information. For example by removing the "city" field you can broaden your search.

For assistance performing searches please click here

How do I interpret the criminal search results?

While our Criminal Searches can yield useful information, please use extreme caution in interpreting the results of any criminal background search. A positive match does not guarantee the nature or even existence of an individual's criminal record. everify.com is not responsible for explaining or analyzing Criminal Search results. For assistance in interpreting criminal records and other official documents, please contact a competent legal professional.

How will my charge appear on my credit card?

Your statement will show a charge from InfoPay.

Will I recieve a purchase confirmation email?

Yes. You will receive an email from the support department of everify.com outlining your purchase details.

Is your service subscription based?

Yes. After your initial purchase, you will receive a trial to eVerify’s public records searches. To cancel your subscription and your first recurring charge, contact eVerify within the trial period by clicking here.

Following the trial period, your subscription fees ("Fees") will be billed to the credit or debit card provided as part of your Payment Information on a recurring monthly basis. In return, you will receive a monthly subscription to the following searches: Basic Arrest/Warrant Search, Basic Background Check, Preliminary State Criminal Records Search, Basic Sex Offender Search, People Search by Name, People Search by Address, Reverse Landline Phone search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, and Business Name Search. Please note that the available searches may change without notice.

You agree and understand that except as otherwise indicated, you will be charged Fees regardless of whether your searches yield any results, and regardless of whether such searches or records returned contain incorrect information or no information at all.

You may cancel your eVerify services at any time. To do so, click here. Please note that Fees are billed monthly in advance; we will not refund the unused portion of your monthly subscription.

How do I cancel my subscription?

You may cancel your eVerify services at any time. To do so, click here. Please note that Fees are billed monthly in advance; we will not refund the unused portion of your monthly subscription.

What type of information do you collect?

When you use eVerify, we will not collect any personally identifiable information about you unless you choose to provide such information to us.

If you choose to purchase eVerify products or services, we will ask you to provide certain personally identifiable information such as your name and email address, as well as credit card or other payment information and a billing address. We use this information as required to provide you with the eVerify products or services you have requested.

We do not directly collect or store any personal financial information provided in connection with your purchase of eVerify products or services. All personal financial information required to complete your purchase (such as your credit card number) will be provided to and/or collected by a third party vendor who will process payments and complete transactions.

We store information regarding any searches you may make via eVerify for sixty (60) days, after which time we delete such information.

For further details please view our Privacy Policy

Do you notify anyone every time conduct a search?

No. Your searches are completely confidential.

Why does the data obtained from the Preliminary Search vary from the data obtained in the members area?

The preliminary search accesses people databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the members area based on the same search parameters.

Why can't I find any information?

If you are having trouble finding someone, be sure you check all possible searches. Use the People Search, Phone Number Search, Birth Records Search, or any of the other searches available to you. Remember, we have over 1 billion records, keep searching!

For additional help please click here